It started out as a harmless New Year’s Day trip to a local mall. As we exited a department store and went into the mall area, a nearby vending maching caught the attention of my daughters. “Mama…can we pleeeeeaaase get some candy!?” they asked politely.
Nine out of ten times I say no. But I agreed and put a couple quarters in the machine. Then… nothing.
“Are you going to get your money back, mama?” Presley asked.
“No, there’s something wrong with the machine and it’s just not worth complaining about. Things happen and I’m not going to track someone down in this busy, crazy mall because it’s not their fault either,” I told her.
I was impressed they were more concerned about losing my money, than losing their M and M’s. Since they handled the disappointment so well, I offered to take them to the cookie counter instead. Down the escalater we went, where the lower level food court was loud and crowded. We spotted the cookie counter and hurried over where my girls were eager and excited.
A nice older lady took our order and was about to ring us up when two young female customers–including one who was pregnant–returned to the cookie counter cash register for a confrontation unlike anything I’ve ever witnessed.
One of the women complained that her straw would not reach the bottom half of the slushy. When the cookie lady explained they didn’t have longer straws, the woman asked for her slushy to be refilled to an amount she felt entitled to. When the cookie lady refused, the women asked for their money back. The cookie lady declined the refund and gave the women a phone number to file a complaint.
“You F&@#!** B^*%!!!!! I am ENTITLED to my money back!!!” The irate customers began shouting expletive after expletive. The days of shielding my girls from R-rated language are over, I thought.
The foul-mouthed women continued to shout and finally walked away without refunds. But as they walked off they hurled their slushie cups toward the cookie lady’s head– narrowly missing my girls.
That was the last straw for the cookie lady. Pardon the pun. She retailiated by throwing a vase at them, which ultimately reignited the firestorm as objects everywhere began to fly, including my new belt purchase that had been sitting on the cookie counter. I shielded my girls as I led them quickly out of harms way.
Empty-handed again, we sat at a nearby table to discuss what we had just witnesssed. “It’s okay, mama. We’re sorry.” They obviously felt some sort of guilt about the vending machine, and now the cookie incident gone awry. Or maybe because my new belt purchase had turned into a weapon. (Happy to report that I went back to retrieve my purchase and the belt was undamaged) Needless to say, they didn’t ask me for anything else.
They handled the situation with such dignity and maturity, I ended up back at the cookie counter . In my quest to satisfy their sweet tooth…the third time was the charm. They finally got their treats. Not because they were entitled…but because they earned it.
Arkie Mama
Baby and the beasts
Dys-Located
In the family way
Mom on a wire
Mouthy kid, Moody mom
Rock the shops
She's crafty
Stepping on Cheerios
Wheels on the bus







































